Frequently Asked Questions

How do you determine the cost of my order?

The cost of each order depends on how much thread is used and how many stitches in the design. We can give you a full cost once we have finished reviewing your design.

Can I send you my designs by E-mail?

Yes, that is actually the preferred means of sending your design to us. That way it is already electronic and we don't have to scan it.

How long will it take to process and finish my order?

Your design will usually be done within a week or two from the order date. Obviously larger orders may take more time and if the final product needs to be shipped to you please realize additional shipping time will be necessary (unless you pay extra for rush delivery).

What is the smallest legible size for letters and words?

1/4 inch tall is usually the smallest you should go, any smaller and the letters might be hard to read.

Can I just get a name embroidered onto 1 shirt?

Absolutely, Here at Clare's there is no job too small!

How big can my design be?

We ask that it be no larger than a 15" loop.

How long do you keep my design?

Forever. We keep all designs digitally. If you order 4 shirts and you realize that you needed 5 a month later, we will still have your design.

If I already have my design in digital form, what file formats can i use to send to you?

Preferably in a JPEG or PDF format.

When will your fax machine be up and running?

We can't be sure, We would like to have it running soon but we are often too busy filling orders. The fax seems to be a luxury that would be nice but not necessary.

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Hours

Monday - Friday
10:00am to 5:00pm

Contact Information

1 South Federal St.
Saratoga Springs, New York 12866

P: 518-583-6557
F: 518-583-6557